Walkin' about with a head full of music... or perhaps not
Who fancies a 32gb Samsung YP-P3 mp3 player for the bargain price of £149.99? I fucking do.Back in mid-August, my beloved Creative Zen Vision M bit the dust so I reluctantly began the search for a new player. After a bit of digging, I unearthed this wee corker on the ever-reliable Play.com. I kept an eye on it for a couple of weeks; the release date was not until the end of August, so there was no rush. Sadly, the advertised date came and went, but I decided to order it anyway; by that point in time, the release date was being advertised as 21 September.
Then that date passed too. I was in for another wait, this time until 15 October. So I waited again... and then... what do you think happened? Yep, no prizes for guessing... another delay. And I'm still waiting.
The frustrating aspect to all of it this (other than just not having something I've had on order for months) is that at no point in time have Play.com endeavoured to explain exactly what's going on. I'm fairly sure that the issue really lies with Samsung, but it's a pretty poor show not to keep us customers informed, particularly when an item has been delayed so significantly. Whenever a release date is reached, all that happens is that the website changes to, "Temporarily out of stock - this item will be dispatched as soon as it arrives." After a few days, the page will begin to advertise yet another release date.
Earlier on in this post, I described Play.com as being "ever-reliable" and in the four years I've been ordering from them, they've never been anything less. But this current scenario seems especially out of character.
I'm willing to cut them a bit of slack, but frankly, the whole thing has become dreadfully fucking tedious. I just want my new mp3 player!
4 of you could be arsed to comment about this post:
Let's hope it lives up the mountain of anticipation that must be building up around its arrival!
Just browsing the internet for any news on this when I came across your blog. I note that this massive delay is absent from any form of actual electronics news site. I've dropped an email off to both Samsung and Play because I've got so sick of this, but I fear all I will get back is silence. This saddens me as I had several good years of service out of my YP-P2 and out of Play.com generally. Good luck to you and I hope we see our products soon.
Hi Pory. Welcome to the blog.
Well the truth is, I got so hacked off by the whole affair that I actually cancelled the order on Saturday. I've heard that Twitter is usually quite good for attracting the attention of companies, so I included @playcom in a couple of "tweets" moaning about the lack of info along with links to this post. They had ample opportunity to respond, but I heard nothing. I just don't understand it - their complete lack of engagement is so contrary to the excellent service I have received from them over the past 4 years or so.
Instead, I spent about £220 on the 32gb Sony X Series player on Amazon. Okay, it cost me a bit more, but I received it yesterday and... it's excellent!!!
Ahh, that's understandable, I'm going to hold out on an email response, but I don't hold much hope. I'll look into one of those as an alternative however. Enjoy your music!
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